AFTER-SALES SERVICE
A competent, reliable and efficient service
SERVICE AGREEMENT AND LUDITAG SYSTEM
Our team is here for you. Whenever you need it, their expertise will be on hand to assist you. We will answer all of your requests for service and offer tailored monitoring solutions, Nothing is more expensive than an unexpected breakdown caused by a faulty machine. The regular and professional inspections promulgated by the MATRELEC service agreement minimize this risk and increase the availability and productivity of your machine stock. Combined with the Luditag RFID system, which provides each of our partners with a platform for monitoring and managing their machine stock, Matrelec informs you of your equipment’s status in real time.
SAV MATRELEC
MAINTENANCE CONTRACTS
UNINTERRUPTED PERFORMANCE
To avoid premature wear or sudden machine downtime, which can inhibit production, regular maintenance and monitoring of a machine’s condition is an industry must. The Matrelec service package, combined with the Luditag system, provides periodic verification and maintenance on your installations.
Our services
Examination of the machinery at pre-established intervals to ensure it meets all the criteria on the Matrelec checklist • Full responsibility for the planning and execution of inspections • Inspection criteria based on our experience of the industrial environment • A contract providing access to discounts on standard consumable parts • Service calls within 72 hours
THE LUDITAG SYSTEM
CONTINUOUS MONITORING OF THE CONDITION OF YOUR MACHINE STOCK
Knowing the condition of your machines and being able to quickly solve a problem with one of them is essential to permanently guarantee optimal productivity. The Luditag system will be installed on each of your machines, providing you with an overview of each of your machines, their condition and the operations carried out or to be carried out by our experts, in real time and wherever you are. Scheduling of onetime service calls, online scheduling and access to the different spare parts or technical documents related to each machine makes it possible to standardize and simplify service call management, as well as the search for technical information, which accelerates the whole maintenance process.
The advantages of the Luditag system
- Tracking of service work to be carried out
- Monitoring of completed and future work
- Direct access to different parts lists and diagrams for your Matrelec machines
- An easy-to-use site that lists your entire machine stock and the status of each machine
- A mobile app to manage service calls and check the operations carried out, as well as any future operations
- Simplified management of meetings and a schedule that is accessible 24/7
- Direct ordering of spare parts from your dedicated space, delivered in under 72 hours
